Question: People constantly say, “You have to be resilient in order to run a sustainable small business.” What does that mean?

Answer: Resilience is the ability for a business to absorb stress and uncertainty, recover critical functionality and rise above the chaos, and adapt its systems and processes to new circumstances. With a more dynamic and unpredictable business environment, resilience as a business value is almost mandatory. What was considered foundational in the past can no longer be counted on in the present and near future.

For more information about starting or operating a small business, call SCORE Kalamazoo/Southwest Michigan at 344-1419, or visit