As people, we all have emotions and a desire for our feelings and experiences to be understood.
During my career as a design engineer, it was common practice to send engineers who were designing manufacturing equipment to visit the plant and tour the manufacturing line to understand the process – when possible, to even sit down and do the manufacturing assembly themselves. An engineer’s perspective on designing the equipment was profoundly influenced by this experience. It was also common practice to travel and meet the people you had been working with on a project over the phone. Meeting people and getting to know them helped us understand each other.